Where is the tablature and jam tracks?
I’m trying to sign up for a new account, but I keep getting a message saying, “The email you chose is not available”.
I can’t remember my password for my account.
I bought a premium guitar course before you switched to this subscription model. What does that mean for me?
If the subscription content isn’t a good fit for me can I cancel at anytime?
Do you offer private one-on-one lessons online or in person?
I already have a monthly subscription, but now I’d like the 40% discount. Can I switch my account?
Where is the tablature and jam tracks?
Tablature and jam tracks are located on the associated lesson pages themselves. You can access those lesson pages by navigating to the “Guitar Lessons” section and then clicking on any of the lessons that are listed. Once on the lesson page, you’ll notice the tablature and/or jam tracks on the left hand side of the video. Note: Not ALL guitar lessons have tablature and jam tracks!
I’m trying to sign up for a new account, but I keep getting a message saying, “The email you chose is not available”.
That probably means that you’ve already signed up with that account in the past, so instead of trying to sign up for a new account, you’ll need to click “Log In” and log in with that email address and whatever password you originally chose when you created the account.
I can’t remember my password for my account.
Just click on “Log In” at the top, and then click on “Forgot My Password” and enter your email address. Your password will be mailed to the email address that’s associated with your account. Note: Sometimes your email can end up in your SPAM folder, so if it doesn’t show up in your email account, check SPAM or JUNK folders. If you STILL can’t retrieve your email, send me an email and I’ll reset it for you – support (at) activemelody.com
I bought a premium guitar course before you switched to this subscription model. What does that mean for me?
No worries, anyone who made a purchase before I switched the business model to subscription (October 2, 2013) will be able to keep what they had access to, so you won’t lose anything. If you purchased a course you can either go to “Guitar Lessons” and navigate to that course, or you can click on “My Account” at the top (once logged in), and from there you can go to “My Lessons”. *Note: All new premium content (after October 2, 2013) will only be accessible via a Premium Subscription
If the subscription content isn’t a good fit for me can I cancel at anytime?
Yes! I’m sure you’ll find that $10 is a steal for the amount of content that you’ll have access to, however, if you are unhappy for any reason you can cancel your subscription at any time.
Do you offer private one-on-one lessons online or in person?
I don’t do private one-on-one lessons, but I do live sessions from time to time in which you can connect via webcam and ask questions. Check here to see when the next live guitar session will be.
I already have a monthly subscription, but now I’d like the 40% discount. Can I switch my account?
Yes! To upgrade to yearly from monthly, just go to the signup page (https://www.activemelody.com/signup) and purchase the yearly subscription. The amount will be prorated by how much you’ve used during the current month.
